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Harzklinikum Dorothea Christiane Erxleben, Standort Quedlinburg

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Viktoria Heinze

Qualitätsmanagement

Phone: 03946 -909-7786
Fax: 03946-909-1787
Mail: moc.mukinilkzrah@mq

Advocates

Petra Marquardt

Patientenfürsprecherin

Phone: 03943 -61-1130
Fax: 03946-909-1787
Mail: moc.mukinilkzrah@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes