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Psychiatrische Tagesklinik mit Institutsambulanz Roth

Complaint management

Structured complaint management was introduced: Yes

Regelmäßige quartalsbezogene systematische Auswertung
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Holger Frank

Servicestelle Feedback

Weinbergweg 12a
91154 Roth

Phone: 0981 -4653-2012
Mail: ed.rfm-nekinilkskrizeb@kcabdeef

Advocates

Carola Ruh

Patientenfürsprecherin

Weinbergweg 12a
91154 Roth

Phone: 0151 -11639494-
Mail: ed.rfm-nekinilkskrizeb@hur.alorac

Anonymous input options exist: No
Patient surveys were conducted: Yes

Regelmäßige kennzahlenorientierte Auswertung
Referral surveys were conducted: Yes