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LVR-Klinik Köln - Hauptstandort Köln-Merheim

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Daniel Baumeister

Qualitätsmanagement und klinisches Risikomanagement

Wilhelm-Griesinger-Str. 23
51109 Köln

Phone: 0221 -8993-794
Fax: 0221-8993-581
Mail: ed.rvl@retsiemuab.leinad

Advocates

Monika Vog

Ombudsperson

Wilhelm-Griesinger-Str. 23
51109 Köln

Phone: 0221 -8993-526
Fax: 0221-8993-581
Mail: ed.rvl@gov.akinom

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes