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MKK Auguste Viktoria Klinik

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Nicole Hages

Qualitätsmanagement-Beauftragter

Phone: 05731 -247-2640
Mail: ed.nekinilksierknelheum@segah.elocin

Advocates

Heidemarie Kabus

Patientenfürsprecher

Phone: 05731 -247-2626
Fax: 05731-247-2209
Mail: moc.liamg@esaak.sral

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes