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Helios Klinik Bad Gandersheim

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Frank Schulze

Pflegedirektor

Phone: 05382 -7021266-
Mail: ed.tiehdnuseg-soileh@ezluhcs.knarf

Advocates

Dieter Nölke

Patientenfürsprecher

Phone: 05382 -7021164-
Mail: ed.tiehdnuseg-soileh@miehsrednag.rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Website for the patient survey
Referral surveys were conducted: Yes