Structured complaint management was introduced: Yes |
Written concept exists: Yes |
Handling of oral complaints is regulated: Yes |
Handling of written complaints is regulated: Yes |
Time targets for acknowledgement are defined: Yes |
Anke Maas
Leitende Physiotherapeutin
Im Kreuzfeld 6
34537 Bad Wildungen-Reinhardshausen
Phone:
05621
-706-815
Fax: 05621-706-705
Mail:
ed.kinilk-dnalkrap@saam.ekna
Markus Bornmann
Pflegedienstleitung
Im Kreuzfeld 6
34537 Bad Wildungen-Reinhardshausen
Phone:
05621
-706-840
Fax: 05621-706-705
Mail:
ed.kinilk-dnalkrap@nnamnrob.sukram
Anonymous input options exist: Yes |
Patient surveys were conducted: Yes |
Referral surveys were conducted: No |