Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Ulrike Haarmann
Qualitäts-, Risiko- und Beschwerdemanagement
Weinbergweg 14
91154 Roth
Phone:
09171
-802-6623
Mail:
ed.htor-kinilksierk@kcabdeef
Explanations
seit September 2024
Advocates
Dagmar Bauer
Patientenfürsprecherin
Weinbergweg 14
91154 Roth
Phone:
09171
-802-332
Mail:
ed.htor-kinilksierk@rehcerpsreufnetneitap
|
Anonymous input options exist: Yes Website of the contact form |
|
Patient surveys were conducted: Yes Patientenfragebogen in Zusammenarbeit mit der KKB |
| Referral surveys were conducted: No |