FEK - Friedrich-Ebert-Krankenhaus Neumünster GmbH

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Tanja Goos

Beschwerdemanagerin

Friesenstraße 11
24534 Neumünster

Phone: 04321 -405-2222
Fax: 04321-405-1029
Mail: ed.kef@soog.ajnat

Günter Humpe-Waßmuth

Patientenombudsmann

Friesenstraße 11
24534 Neumünster

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Referral surveys were conducted: Yes