Tagesklinik für Psychiatrie und Psychotherapie Schwarzwald-Baar-Kreis

Complaint management

Structured complaint management was introduced: Yes

in Kooperation mit der Vinzenz von Paul Hospital gGmbH

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

https://www.vvph.de/de/ueber-uns/fachuebergreifende-dienste/stabsstellen.html

Chiara Stroscher

Qualitätsmanagementbeauftragte

Wilhelm-Schickard-Straße 11
78052 VS-Villingen

Phone: 0741 -241-3087
Fax: 0741-241-993087
Mail: ed.HPvV@rehcsortS.C

A. Foth

Patientenfürsprecher

Wilhelm-Schickard-Straße 11
78052 VS-Villingen

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Referral surveys were conducted: No