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Isar Kliniken GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Indra Förg

Leitung Qualitätsmanagement

Phone: 089 -149903-1030
Fax: 089-149903-3811
Mail: ed.mukinilkrasi@gnunieMerhI

Advocates

Friederike Westerburg

Fachärztin für Allgemeinmedizin

Phone: 089 -149903-0
Fax: 089-149903-1990
Mail: ed.mukinilkrasi@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No