Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
URL
/ralumroftkatnok/suah-resnu/woraas-dab/nekinilk/ed.tiehdnuseg-soileh.www//:ptth
Contact persons
Team Beschwerdemanagement
Patientenanliegen
Phone:
033631
-73827-
Mail:
ed.tiehdnuseg-soileh@woraasdab.negeilnanetneitap
Advocates
Monika Schützenmeister
Ehrenamtliche Patientenfürsprecherin
Phone:
033631
-72070-
Mail:
ed.tiehdnuseg-soileh@woraasdab.negeilnanetneitap
Heiderose Frenzel
Ehrenamtliche Patientenfürsprecherin
Phone:
033631
-72070-
Mail:
ed.tiehdnuseg-soileh@woraasdab.negeilnanetneitap
|
Anonymous input options exist: Yes Meinungskarten in Briefkästen |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |