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Zentrum für Psychiatrie Emmendingen / Psychiatrische Tagesklinik Lahr

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Michael Ewen

Leitung Qualitätsmanagement

Phone: 07641 -461-3015
Fax: 07641-461-2026
Mail: ed.negnidnemme-pfz@newe.m

Advocates

Mehdi Rashid

Patientenfürsprecher

Phone: 07641 -461-2030
Mail: ed.negnidnemme-pfz@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes

4 x jährlich
Referral surveys were conducted: No