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HELIOS Klinik Sangerhausen

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes

Ist der Verantwortliche Mitarbeiter nicht im Haus, werden die Beschwerden entsprechen weitergeleitet und bearbeitet.
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Stefan Drews

Pflegedirektor

Phone: 03464 -661200-
Mail: ed.tiehdnuseg-soileh@swerd.nafets

Anonymous input options exist: No
Website of the contact form
Patient surveys were conducted: Yes
Website for the patient survey
Referral surveys were conducted: Yes