HELIOS Kliniken Mansfeld-Südharz | Klinikstandort Sangerhausen

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Ist der Verantwortliche Mitarbeiter nicht im Haus, werden die Beschwerden entsprechen weitergeleitet und bearbeitet.

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Gröbel-Rohe Heike

Sekretärin der Geschäftsführung

Jutta Fischer

Patientenfürsprecher

Anonymous input options exist: No
Website of the contact form

Patient surveys were conducted: Yes
Website for the patient survey

Referral surveys were conducted: Yes