Kliniken im Naturpark Altmühltal A.d.ö.R., Klinik Eichstätt

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Rudolf Graf

Qualitätsmanagement (bis 11.11.2024)

Ostenstr. 31
85072 Eichstätt

Anonymous input options exist: Yes
Website of the contact form

Patient surveys were conducted: Yes
Website for the patient survey

Referral surveys were conducted: Yes

Es werden regelmäßig Einweiserbefragungen durchgeführt.