To the hospital’s home page

Kliniken im Naturpark Altmühltal, Klinik Eichstätt

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Monika Staudigl-Bauer

Qualitätsmanagementbeauftragte

Ostenstr. 31
85072 Eichstätt

Phone: 08456 -71212-
Mail: moc.znaillakinilk@reuab.akinom

Rudolf Graf

Qualitätsmanagementverantwortlicher

Ostenstr. 31
85072 Eichstätt

Phone: 08421 -601-5501
Fax: 08421-601-5533
Mail: moc.znaillakinilk@farg.flodur

Anonymous input options exist: Yes
Website of the contact form
Patient surveys were conducted: Yes
Website for the patient survey
Referral surveys were conducted: Yes

Es werden regelmäßig Einweiserbefragungen durchgeführt.