Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Anne Büscher

Qualitätsmanagerin

Phone: 030 -13019-2452
Fax: 030-13019-2934
Mail: ed.setnaviv@rehcseub.enna

C. Wolter-Paulick

Qualitätsmanagerin

Phone: 030 -13019-2452
Mail: ed.setnaviv@kbw.kva.mq

Christine Wolter-Paulick

Qualitätsmanagerin

Phone: 030 -13019-2452
Fax: 030-13019-2934
Mail: ed.setnaviv@kbw.kva.mq

Explanations

Sprechzeiten Psychiatrie: 1.+3. Do im Monat von 15.00-16.30 Uhr danach von 16.30 im Haus 34D, EG li., R:00.05 Sprechzeiten Akutmedizin:dienstags 10.00 - 11.00 Uhr und nach Vereinbarung auf den Stationen


Advocates

Sylvia Klinger-Härtel

Patientenfürsprecherin (Somatik)

Phone: 030 -13019-2868
Mail: ed.nilreb@1-kbw.viv-ftap

Ingrid Liebig

Patienfürsprecherin (Psychiatrie)

Phone: 030 -13019-2141
Mail: ed.nilreb@2-kbw.viv-ftap

Anonymous input options exist: Yes
Website of the contact form
Patient surveys were conducted: Yes
Website for the patient survey
Referral surveys were conducted: Yes
Website for the referrer survey