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Bezirkskrankenhaus Kempten

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Achim Weber

Beschwerdemanager, GKP

Robert-Weixler-Straße 46
87439 Kempten

Phone: 0831 -54026-2875
Mail: ed.netpmek-hkb@rebew.mihca

Advocates

Ulrich Graf

Patientenfürsprecher

Robert-Weixler-Straße 46
87439 Kempten

Phone: 0831 -54026-2962
Mail: ed.netpmek-hkb@farg.hcirlu

Anonymous input options exist: Yes
Patient surveys were conducted: Yes

Patientenbefragungen wurde 2017 durchgeführt und Mitte 2018 abgeschlossen
Referral surveys were conducted: No