Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Theresa Schinagl
Qualitätsmanagementbeauftragte (QMB)
Robert-Weixler-Strasse 46
87439 Kempten
Phone:
0831
-54026-2970
Fax: 0831-54026-2604
Mail:
ed.netpmek-hkb@lganihcs.asereht
Achim Weber
Pflege
Robert-Weixler-Strasse 46
87439 Kempten
Phone:
0831
-54026-2875
Mail:
ed.netpmek-hkb@rebew.mihca
Advocates
Ulrich Graf
Patientenfürsprecher
Robert-Weixler-Strasse 46
87439 Kempten
Phone:
0831
-54026-2962
Mail:
ed.netpmek-hkb@farg.hcirlu
| Anonymous input options exist: Yes |
|
Patient surveys were conducted: Yes Patientenbefragungen wurde 2017 durchgeführt und Mitte 2018 abgeschlossen |
| Referral surveys were conducted: No |