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Privatklinik Dr. Amelung GmbH

Complaint management

Structured complaint management was introduced: Yes

Patientenbefragung aller Patienten. Zufriedenheitsrate von >98%
Written concept exists: No
Handling of oral complaints is regulated: No
Handling of written complaints is regulated: No
Time targets for acknowledgement are defined: No

Contact persons

Bettina Nitzschke

PDL

Altkönigstraße 16
61462 Königstein im Taunus

Phone: 06174 -298-139
Mail: ed.gnulema-kinilk@ekhcsztin

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes