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Herz-Jesu-Krankenhaus Dernbach

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Heike Bördgen

Qualitätsmanagementbeauftragte

Phone: 02602 -684-0
Fax: 02602-684-694
Mail: ed.hcabnred-suahneknark@ofni

Advocates

Elisabeth Roth

Patientenfürsprecher

Phone: 02602 -684-0
Mail: ed.hcabnred-suahneknark@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No