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MediClin Klinikum Soltau

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Valeri Gamirov

Qualitätsmanagementbeauftragter

Phone: 05191 -800-596
Mail: ed.nilcidem@vorimaG.irelaV

Advocates

Beate Exner

Patientenfürsprecherin

Phone: 05191 -800-161
Mail: ed.nilcidem@uatlos.rehcerpsreufnetneitap

Christine Brinkmann

Patientenfürsprecherin

Phone: 05191 -800-161
Mail: ed.nilcidem@uatlos.rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No