Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Susanne Kuczkowski
Pflegedirektorin
Phone:
02621
-171-1003
Fax: 02621-171-1009
Mail:
ed.nietsnhal-suahneknark@ikswokzcuK.ennasuS
Mario Schneider
Pflegedirektor
Phone:
02621
-171-1003
Fax: 02621-171-1009
Mail:
ed.nietsnhal-suahneknark@redienhcS.oiraM
Kerstin Schmidt-Gehring
Unternehmenskommunikation
Phone:
02621
-171-1056
Fax: 02621-171-1009
Mail:
ed.nietsnhal-suahneknark@gnirheG-tdimhcS.nitsreK
Dagmar Friedewald
Sekretariat Geschäftsführung
Phone:
02621
-171-1001
Fax: 02621-171-1009
Mail:
ed.nietsnhal-suahneknark@dlawedeirF.ramgaD
Advocates
Wolfgang Gondorf
Patientenfürsprecher
Phone:
02621
-171-0
Fax: 02621-171-1009
Mail:
ed.nietsnhal-suahneknark@ofni
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |