Structured complaint management was introduced: Yes |
Written concept exists: Yes |
Handling of oral complaints is regulated: Yes |
Handling of written complaints is regulated: Yes |
Time targets for acknowledgement are defined: Yes |
Marion Fränkel
Mitarbeiterin Qualitätsmanagement
Phone:
+49 3573
-75-1111
Fax: +49 3573-75-1405
Mail:
ed.ztisualredein-mukinilk@leknearf.noiram
Marianne Siwik
Unabhängige Patientenfürsprecherin
Phone:
03573
-75-1408
Fax: 03573-75-1409
Mail:
ed.anaS@ofnI.NKS
Anonymous input options exist: Yes |
Patient surveys were conducted: Yes |
Referral surveys were conducted: No |