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Kreiskrankenhaus Demmin GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Manfred Schneidewind

Qualitätsmanagementbeauftragter

Wollweberstraße 21
17102 Demmin

Phone: 03998 -438-1907
Mail: ed.nimmeD-HKK@dniwedienhcS.derfnaM

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes