Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Patrick Klose
Ärztl. Leiter der TK
Am Alamannenfeld 22
79189 Bad Krozingen
Phone:
07633
-92554-0
Fax: 07633-92554-29
Mail:
ed.negnidnemme-pfz@esolk.p
Advocates
Mehdi Rashid
Patientenfürsprecher
Am Alamannenfeld 22
79189 Bad Krozingen
Phone:
07641
-461-2030
Mail:
ed.negnidnemme-pfz@rehcerpsreufnetneitap
| Anonymous input options exist: Yes |
|
Patient surveys were conducted: Yes Befragung im 3-Jahres-Rhythmus. |
|
Referral surveys were conducted: Yes Befragung im 3-Jahres-Rhythmus. |