Structured complaint management was introduced: Yes |
Written concept exists: Yes |
Handling of oral complaints is regulated: Yes |
Handling of written complaints is regulated: Yes |
Time targets for acknowledgement are defined: No |
Beschwerdemanagement@martinus-duesseldorf.de
Stephan Schmitz
Qualitätsmanagementbeauftragter
Phone:
0211
-917-1324
Fax: 0211-917-1240
Mail:
ed.frodlesseud-sunitram@tnemeganamedrewhcseb
Kontakt Informationszenrale
Ehrenamtlich beauftragt
Phone:
0211
-917-0
Fax: 0211-917-1240
Mail:
ed.frodlesseud-sunitram@ofni
Anonymous input options exist: Yes |
Patient surveys were conducted: Yes Website for the patient survey |
Referral surveys were conducted: No |