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Arberlandklinik Zwiesel

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Julia Fischl

Assistentin des Vorstands

Arberlandstraße 1
94227 Zwiesel

Phone: 09922 -7503-
Mail: ed.nekinilkdnalrebra@sv-tnetsissa

Advocates

Gisela Karl

Patientenfürsprecher

Arberlandstraße 1
94227 Zwiesel

Phone: 09922 -99-156
Mail: ed.nekinilkdnalrebra@rehcerpsreuf

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes