Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Sina Schenk
Qualitätsmanagement
Schönsteinstr. 63
50825 Köln Ehrenfeld
Phone:
0221
-5591-4198
Fax: 0221-5591-1022
Mail:
ed.nennitillec@suksiznarf-hk.ofni
Advocates
Stefan Troost
Patientenfürsprecher
Schönsteinstr. 63
50825 Köln Ehrenfeld
Phone:
0221
-5591-1001
Fax: 0221-5591-1022
Mail:
ed.nennitillec@suksiznarf-hk.ofni
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |