Structured complaint management was introduced: Yes |
Written concept exists: Yes |
Handling of oral complaints is regulated: Yes |
Handling of written complaints is regulated: Yes |
Time targets for acknowledgement are defined: Yes |
/ralumroftkatnok/tkatnok/suah-resnu/negnittiw/nekinilk/ed.tiehdnuseg-soileh.www//:sptth
Mareike Behne
Beschwerdemanagement
Phone:
05831
-22-110
Fax: 05831-22-99
Mail:
ed.tiehdnuseg-soileh@enheb.ekieram
Christa Meyer
PatientenfĂĽrsprecher
Phone:
05831
-22-404
Fax: 05831-22-99
Mail:
ed.tiehdnuseg-soileh@negnittiW.SFP
Anonymous input options exist: Yes |
Patient surveys were conducted: Yes |
Referral surveys were conducted: Yes |