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Katholisches Krankenhaus "St. Johann Nepomuk" Erfurt

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Rita-Maria Vogt

Qualitätsmanagementbeauftragte

Phone: 0361 -654-1044
Fax: 0361-654-1081
Mail: ed.trufre-hkk@tgovr

Explanations

Frau Juliane Körber


Advocates

Juliane Körber

Patientenfürsprecherin

Phone: 0361 -6541909-
Mail: ed.trufre-hkk@nirehcerpsreufnetneitap

Anonymous input options exist: Yes
Website of the contact form
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes