Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Heinrich Lake
Stellvertretender Direktor Unternehmenskultur
Marienstraße 2
34431 Marsberg
Phone:
02992
-605-5015
Mail:
ed.eppurgtbb@ekal.h
Advocates
Hans-Georg Sauerland
Patientenfürsprecher
Marienstraße 2
34431 Marsberg
Phone:
02992
-605-0
Mail:
ed.grebsram-kb@rehcerpsreufnetneitap
|
Anonymous input options exist: Yes Website of the contact form |
|
Patient surveys were conducted: Yes Website for the patient survey |
|
Referral surveys were conducted: Yes Website for the referrer survey |