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SHG-Kliniken Völklingen

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Gabriele Ebert

Qualitätsmanagement

Phone: 06898 -12-2543
Mail: ed.nekinilk-ghs.kv@trebe.g

Advocates

Bernhard Grimm

Patientenfürsprecher

Phone: 06898 -12-1383
Mail: ed.nekinilk-ghs.kv@kv-rehcerpsreufnetneitap

Anonymous input options exist: Yes

Entsprechende Formulare liegen in der Klinik aus, um anonym eine Beschwerden abzugeben.
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes