Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Jacqueline Anft
Qualitätsmanagement
Marsbruchstrasse 162a
44287 Dortmund
Phone:
0231
-913019-685
Mail:
gro.lwl@tfna.enileuqcaj
Tobias Falke
Qualitätsmanagement
Marsbruchstrasse 162a
44287 Dortmund
Phone:
0231
-913019-518
Mail:
gro.lwl@eklaf.saibot
Jacqueline Anft
Qualitätsmanagement
Marsbruchstrasse 162a
44287 Dortmund
Phone:
0231
-913019-685
Mail:
gro.lwl@tfna.enileuqcaj
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |