LWL-Klinik Dortmund Elisabeth-Klinik

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Konzept Beschwerde- und Meinungsmanagement (2024-05-21)

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Jacqueline Anft

Qualitätsmanagement

Marsbruchstrasse 162a
44287 Dortmund

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Referral surveys were conducted: Yes