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HELIOS Klinik Titisee-Neustadt

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Thorsten Sleifir

Klinikgeschäftsführer

Phone: 07651 -29564-491
Fax: 07651-29499-499
Mail: ed.tiehdnuseg-soileh@rifiels.netsroht

Sabine Tillich

Sekretariat KGF/ Verwaltung

Phone: 07651 -29564-564
Fax: 07651-29499-499
Mail: ed.tiehdnuseg-soileh@hcillit.enibas

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes