To the hospital’s home page

St. Georg Klinikum Eisenach gemeinnützige GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Ulrike Tam

Pflegedienstleitung

Mühlhäuser Str. 94-95
99817 Eisenach

Phone: 03691 -698-1011
Mail: ed.mukinilkgroegts@kes.ldp

Advocates

Ute Lieske

Patientenfürsprecherin

Mühlhäuser Str. 94-95
99817 Eisenach

Phone: 03691 -698-5963
Mail: ed.mukinilkgroegts@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes