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Gemeinnützige Krankenhausgesellschaft des Landkreises Bamberg mbH - Betriebsstätte Juraklinik Scheßlitz

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Matthias Opel

QMB

Oberend 29
96110 Scheßlitz

Phone: 09546 -88-222
Fax: 09546-88-200
Mail: ed.grebmab-gkg@lepo.m

Advocates

Anton Heinert

Patientenfürsprecher

Oberend 29
96110 Scheßlitz

Phone: 09542 -779-177
Mail: ed.grebmab-gkg@kj.rehcerpsnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes

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