Ludgerus-Kliniken Münster GmbH-Standort Raphaelsklinik

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Irmela Fluck

Beschwerdemanagement

Loerstraße 23
48143 Münster

Roswitha Zeisberg

Patientenfürsprecherin

Loerstraße 23
48143 Münster

Anonymous input options exist: Yes

http://kontakt.alexianer.de/raphaelsklinik/lob-und-kritik

Patient surveys were conducted: Yes

http://www.raphaelsklinik.de

Referral surveys were conducted: Yes

http://www.raphaelsklinik.de