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Asklepios Nordseeklinik Westerland

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Petra Pahl

QM-Beauftragte

Norderstr. 81
25980 Sylt/OT Westerland

Phone: 04651 -841101-
Mail: moc.soipelksa@lhap.p

Advocates

Jan Castan

Chefarzt Anästhesie

Norderstr. 81
25980 Sylt/OT Westerland

Phone: 04651 -841011-
Mail: moc.soipelksa@natsac.j

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes