Complaint management
| Structured complaint management was introduced: Yes |
|
Aushänge in allen Bereichen geben Informationen zur Erreichbarkeit der Ansprechpartner |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Rebekka Gruner
Pflegedirektorin
Hindenburgstraße 1
32791 Lage
Phone:
05231
-45850-970
Fax: 05231-45850-905
Mail:
ed.eppil-zpg@renurg.r
Advocates
k.N. Frau Hartmann
Patientinnenfürsprecherin
Hindenburgstraße 1
32791 Lage
Phone:
05231
-458500-01754732669
Fax: 05231-45850-805
Mail:
ed.eppil-zpg@ofni
|
Anonymous input options exist: Yes Briefkasten "Lob und Tadel" |
| Patient surveys were conducted: No |
| Referral surveys were conducted: No |