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Hephata-Klinik

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Veronika Brening

Qualitäts- und Beschwerdemanagerin

Phone: 06691 -18-2074
Mail: ed.atahpeh@gninerb.akinorev

Advocates

Christian Wagner

Patientensicherheitsbeauftragte

Phone: 06691 -18-2140
Mail: ed.atahpeh@rengaW.naitsirhC

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No