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Diakoniekrankenhaus Halle gGmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Anne-Marie Häse

Qualitätsmanagementbeauftragte

Mühlweg 7
06114 Halle

Phone: 0345 -778-6121
Mail: ed.ellah-kreweinokaid@tnemeganamsteatilauQ

Advocates

Elke Dostlebe

Ehrenamtliche Patientenfürsprecherin

Mühlweg 7
06114 Halle

Phone: 0345 -7786121-
Mail: ed.ellah-suahneknarkeinokaid@nirehcerpsrheufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes