Complaint management

Structured complaint management was introduced: Yes

Stabsstelle Qualitätsmanagement

Written concept exists: Yes

Dienstanweisung Lob- und Beschwerdemanagement

Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
Explanations

Diakoniekrankenhaus Halle, Stabsstelle Qualitätsmanagement, Mühlweg 7, 06114 Halle (Saale) qualitaetsmanagement@diakoniewerk-halle.de 0345/7786121


Contact persons

Anne-Marie Häse

Stabsstelle Qualitätsmanagement

Mühlweg 7
06114 Halle

Phone: 0345 -778-6121
Fax: 0345-778-6565
Mail: ed.ellah-kreweinokaid@tnemeganamsteatilauQ

Advocates

Elke Dostlebe

Ehrenamtliche Patientenfürsprecherin

Mühlweg 7
06114 Halle

Phone: 0345 -7786121-
Mail: ed.ellah-suahneknarkeinokaid@nirehcerpsrheufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes