Complaint management

Structured complaint management was introduced: Yes

Stabsstelle Qualitätsmanagement

Written concept exists: Yes

Dienstanweisung Lob- und Beschwerdemanagement

Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
Explanations

Diakoniekrankenhaus Halle, Stabsstelle Qualitätsmanagement, Mühlweg 7, 06114 Halle (Saale) qualitaetsmanagement@diakoniewerk-halle.de 0345/7786121


Contact persons

Anne-Marie Häse

Stabsstelle Qualitätsmanagement

Mühlweg 7
06114 Halle

Phone: 0345 -778-6121
Fax: 0345-778-6565
Mail: ed.ellah-kreweinokaid@tnemeganamsteatilauQ

Explanations

https://www.diakoniekrankenhaus-halle.de/fuer-patienten-und-patientinnen/


Advocates

Angela Medvegy

Ehrenamtliche Patientenfürsprecherin

Mühlweg 7
06114 Halle

Phone: 0345 -7786550-
Mail: ed.lier-ilop@ygevdeM.alegnA

Anonymous input options exist: Yes
Website of the contact form
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes