Complaint management
| Structured complaint management was introduced: Yes |
|
Stabsstelle Qualitätsmanagement |
| Written concept exists: Yes |
|
Dienstanweisung Lob- und Beschwerdemanagement |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Explanations
Diakoniekrankenhaus Halle, Stabsstelle Qualitätsmanagement, Mühlweg 7, 06114 Halle (Saale) qualitaetsmanagement@diakoniewerk-halle.de 0345/7786121
Contact persons
Anne-Marie Häse
Stabsstelle Qualitätsmanagement
Mühlweg 7
06114 Halle
Phone:
0345
-778-6121
Fax: 0345-778-6565
Mail:
ed.ellah-kreweinokaid@tnemeganamsteatilauQ
Advocates
Elke Dostlebe
Ehrenamtliche Patientenfürsprecherin
Mühlweg 7
06114 Halle
Phone:
0345
-7786121-
Mail:
ed.ellah-suahneknarkeinokaid@nirehcerpsrheufnetneitap
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |