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Evangelisches Krankenhaus Bethesda zu Duisburg

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No

Contact persons

Anna Broich

Leitung Qualitätsmanagement

Phone: 0203 -508-1435
Mail: ed.nlkve@hciorb.anna

Advocates

Ronny Schneider

Patientenfürsprecher

Phone: 0203 -508-0
Mail: ofni.redienhcsynnor@liam

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes

In den zertifizierten Krebszentren