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Evangelisches Krankenhaus Bethesda zu Duisburg

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No

Contact persons

Martina Bergmann

Qualitätsbeauftragte

Phone: 0203 -6008-2028
Mail: ed.adsehteb@nnamgreb.m

Advocates

Christine Cieslik

Patientenfürsprecherin

Phone: 0203 -6008-2006
Mail: ed.adsehteb@rehcerpsreufnetneitaP

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes

In den zertifizierten Krebszentren