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MEDIAN Achertal-Klinik Ottenhöfen

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Julius Charlton

Kaufmännischer Leiter

Phone: 07842 -949-0
Fax: 07842-949-137
Mail: ed.nekinilk-naidem@notlrahc.suiluj

Philipp Daum

Kaufmännischer Leiter

Phone: 07842 -949-0
Fax: 07842-949-137
Mail: ed.nekinilk-naidem@muad.ppilihp

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No