Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Simone Hirsch

Qualitätsmanagementbeauftragte

Friedländerstraße 2
61440 Oberursel

Phone: 06171 -204-5810
Fax: 06171-204-5814
Mail: ed.kramehoh@hcsrih.enomis

Simone Hirsch

Qualitätsmanagementbeauftragte

Friedländerstraße 2
61440 Oberursel

Phone: 06171 -204-5810
Fax: 06171-204-5814
Mail: ed.kramehoh@hcsrih.enomis

Advocates

Rolf Gentz

Patientenfürsprecher

Friedländerstraße 2
61440 Oberursel

Phone: 06171 -204-5713
Mail: ed.kramehoh@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes