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HELIOS Klinik Leisnig

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Julian Zimmer

Klinikgeschäftsführer

Phone: 034321 -8131-
Mail: ed.tiehdnuseg-soileh@remmiz.nailuj

Ines Kläffling

Sekr. Klinikgeschäftsführung

Phone: 034321 -8131-
Mail: ed.tiehdnuseg-soileh@gnilffealk.seni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No