Complaint management
| Structured complaint management was introduced: Yes |
|
Patientenfragebögen, CIRS |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Christian Kuhn
Qualitäts- und Risikomanager
Weinbergstraße 7
34117 Kassel
Phone:
0561
-7201-474
Fax: 0561-7201-611
Mail:
ed.lessak-suahneknark-htebasile@nhukc
Advocates
Margit Purwin
Patientenfürsprecherin
Weinbergstraße 7
34117 Kassel
Phone:
0561
-7201-100
Mail:
ed.lessak-suahneknark-htebasile@rehcerpsreufnetneitap-lsak
|
Anonymous input options exist: Yes abgedeckt über das System des Beschwerdemanagements bzw. CIRS |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |