Complaint management

Structured complaint management was introduced: Yes

Patientenfragebögen, CIRS

Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Markus Lingott

Qualitäts und Risikomanager

Weinbergstraße 7
34117 Kassel

Phone: 0561 -7201-474
Mail: ed.sk-hke@ttognilm

Sonja Pfeil

Qualitäts und Risikomanager

Weinbergstraße 7
34117 Kassel

Phone: 0561 -7201-673
Fax: 0561-7201-611
Mail: ed.lessak-suahneknark-htebasile@liefPS

Christian Kuhn

Qualitäts- und Risikomanager

Weinbergstraße 7
34117 Kassel

Phone: 0561 -7201-474
Fax: 0561-7201-611
Mail: ed.lessak-suahneknark-htebasile@nhukc

Anonymous input options exist: Yes

abgedeckt über das System des Beschwerdemanagements bzw. CIRS

Patient surveys were conducted: Yes
Referral surveys were conducted: Yes