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Evangelisches Herzzentrum Coswig

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Andrea Große

Sekretariat Pflegedirektion

Phone: 034903 -49182-
Mail: ed.dsj@essorG.aerdnA

Advocates

Helmut Markowsky

Patientenfürsprecher

Phone: 034903 -49406-
Mail: ed.dsj@ykswokraM.tumleH

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes