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St. Antonius Krankenhaus Hörstel - Klinik für Suchtmedizin und Psychotherapie

Complaint management

Structured complaint management was introduced: No
Written concept exists: Yes
Handling of oral complaints is regulated: No
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No

Advocates

Christel Rosenhöfel

Patientenfürsprecherin

Phone: 05459 -9147329000-
Mail: ed.liame-gd@lefeohnesorc

Anonymous input options exist: Yes

Krankenhausstraße 17 48477 Hörstel
Patient surveys were conducted: Yes
Referral surveys were conducted: No