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Rotkreuzklinikum München gGmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Mitarbeiter der Unternehmenskommunikation & Öffentlichkeitsarbeit

QMB

Phone: 089 -1303-1630
Mail: ed.krbmws@tnemeganamedrewhcseb.kR

Mitarbeiterin des Prozess- und Qualitätsmanagements

QMB

Phone: 089 -1303-1621
Mail: ed.krbmws@tnemeganamedrewhcseb.kR

Anonymous input options exist: Yes
Website of the contact form
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes