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AKK Altonaer Kinderkrankenhaus gGmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Hanna-Dorothee Koos

Beschwerdemanagementbeauftragte

Phone: 040 -88908-777
Fax: 040-88908-205
Mail: ten.suahneknarkrednik@kcabdeef

Hanna-Dorothee Koos

Beschwerdemanagementbeauftragte

Phone: 040 -88908-777
Fax: 040-88908-205
Mail: ten.suahneknarkrednik@kcabdeef

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes