Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
URL
tnemeganamokisir-dnu-steatilauq/snu-rebeu/ed.nehcretseolksnireves.www//:sptth
Contact persons
Kathrin Felder
Qualitäts- und Risikomanagement
Phone:
0221
-3308-1444
Mail:
ed.nehcretseolksnireves@kitirkdnubol
Kathrin Felder
Qualitäts- und Risikomanagement
Phone:
0221
-3308-1444
Mail:
ed.nehcretseolksnireves@kitirkdnubol
Advocates
Rosemarie Amberge
Patientenfürsprecherin
Phone:
0221
-311926-
Mail:
ed.nehcretseolksnireves@kitirkdnubol
|
Anonymous input options exist: Yes Website of the contact form |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |