Structured complaint management was introduced: Yes |
Written concept exists: Yes |
Handling of oral complaints is regulated: Yes |
Handling of written complaints is regulated: Yes |
Time targets for acknowledgement are defined: Yes |
C. Mixa | P. Sperling
Qualitätmanager*in
13411 Berlin
Phone:
030
-13014-2483
Mail:
ed.setnaviv@knk.mq
Eveline Heidenreich
Patientenfürsprecherin - Psychiatrie-
13411 Berlin
Phone:
030
-13014-3413
Mail:
ed.nilreb@2-knk.viv-ftap
Anonymous input options exist: Yes |
Patient surveys were conducted: Yes |
Referral surveys were conducted: Yes |